OUR GUARANTEE

Because of our commitment to quality, we offer a guarantee against defects in craftsmanship. Our items are carefully checked before they leave our factory but could it happen that an item is defective. Items with manufacturing defects may be repaired or exchanged within 15 days.
We will handle your claim directly through our manufacturers and we will repair your item, if possible, or replace it. All items sold are non-refundable.

This guarantee is not designed to be used as a replacement policy.

Every product comes with a guarantee to proof that it is a genuine skin product from the manufacturer which will be enclosed with your order.

Crocodile Atelier reserves the right to review returns on a case-by-case basis and refuse returns if goods are returned in used, worn or non-salable condition. In all cases, please contact us to receive a return authorization and instructions.